Refund and Returns Policy for Homebina

Effective Date: January 8, 2025

At Homebina, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you through our refund and return process. This policy outlines the terms and conditions for returning or exchanging items purchased from Homebina.com.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item is unused, in its original condition, and with all tags intact.
  • The return request is initiated within 14 days of receiving the product.
  • The product is defective, damaged, or incorrect upon delivery.

Note: Certain items such as final sale products, gift cards, or personalized items are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@fashionbina.com or call (770) 948-3622 with your order number and reason for return.
  2. Approval: Once your return is approved, you will receive a return authorization number (RAN) and instructions for sending the item back.
  3. Packaging: Securely package the item in its original packaging to avoid damage during transit.
  4. Shipping: Send the item to the address provided in the return instructions. Return shipping costs are the responsibility of the customer, unless the return is due to a fault on our part (e.g., damaged or incorrect item).

3. Refunds

Refunds are processed as follows:

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to your original payment method.
  • Shipping fees are non-refundable, except for cases involving damaged or incorrect items.

Note: If your refund is delayed, please check with your bank or payment provider as processing times may vary.

4. Exchanges

We offer exchanges for defective or incorrect items. If you need to exchange an item for the same product, please contact us at info@fashionbina.com. Once approved, we will guide you through the exchange process.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery with photos of the product and packaging.
  • We will provide a replacement or refund at no additional cost to you.

6. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Personalized or customized products
  • Items marked as “final sale”

7. Late or Missing Refunds

If you have not received your refund after the specified processing time:

  1. Check with your bank or credit card provider for delays.
  2. Contact us at info@fashionbina.com for further assistance.

8. Customer Service:

If you have any questions or concerns regarding our return policy, our customer service team is always available to assist you. Please don’t hesitate to contact us through the following channels:

Our team is here to ensure that your shopping experience with Home Bina is smooth, efficient, and satisfying. We value your business and appreciate your trust in our brand. Your satisfaction is our priority, and we will do everything we can to resolve any issues you may have with your purchase.

Thank you for choosing Home Bina!